We ship Australia-wide via Australia Post.

Standard Shipping: $10 AUD or free on orders over $150 AUD
Estimated delivery: 2–8 business days

Express Shipping: $15 AUD or free on orders over $150 AUD
Estimated delivery: 1–3 business days

Delivery timeframes are calculated from the date your order is dispatched. These are estimates only and may vary depending on your location, carrier delays or circumstances outside our reasonable control.

We ship throughout New Zealand.

Standard International Shipping: $15 AUD
Estimated delivery: 5–10 business days

Express International Shipping: $30 AUD
Estimated delivery: 2–5 business days

International delivery timeframes are calculated from the date your order is dispatched. These are estimates only and may vary due to customs processing, local postal services or circumstances outside our reasonable control.

All available shipping options and applicable charges will be displayed at checkout.

All orders are processed within 1–3 business days, Monday to Friday, excluding Victorian public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Processing times may be slightly longer during new product launches, promotional periods, public holidays or periods of increased order volume.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.

If you have not received a shipping confirmation within three business days of placing your order, please contact us at hello@ruffstudios.com.au.

If your parcel arrives damaged or appears to have been lost during delivery, please contact us as soon as possible at hello@ruffstudios.com.au.

Please include:

• Order number
  
• Full name
  
• A description of the issue
  
• Clear photographs of any damage, where applicable.
  

We will investigate the issue with the shipping provider and provide an appropriate resolution in accordance with Australian Consumer Law.

Orders shipped to New Zealand may be subject to customs duties, taxes or import charges imposed by local authorities.

Unless expressly included during checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.

Ruff Studios does not control these charges and cannot predict the amount that may apply. We recommend contacting the relevant New Zealand customs authority for further information before placing an order.

Please ensure your shipping details are accurate before placing your order. If you notice an error, contact us immediately and we will do our best to update it before dispatch.

Once dispatched, delivery details cannot be changed. Ruff Studios is not responsible for delays, lost parcels or returns caused by incorrect or incomplete information, except where required by law. Additional shipping fees may apply to resend returned parcels.