Ruff Studios Privacy Policy

Effective Date: 15 August 2026

Ruff Studios (“Ruff Studios”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our products or otherwise interact with us.

By using our website, you acknowledge that your personal information will be collected and handled as described in this Privacy Policy.

1. About Ruff Studios

This Privacy Policy applies to:

Legal Entity Name: Mario Maria Pty Ltd
Trading As: Ruff Studios
ABN: 23 686 509 311
Email: hello@ruffstudios.com.au

2. Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

• Full name.

• Billing and shipping addresses.

• Email address.

• Telephone number.

• Payment and transaction information.

• Purchase history.

• Account login information, if applicable.

• Device information.

• IP address.

• Browser type and operating system.

• Website usage information.

• Marketing preferences.

• Communications with our customer-support team.

Payment information is processed securely by our third-party payment providers. Ruff Studios does not directly store your complete payment-card details.

We only collect personal information that is reasonably necessary for our business activities.

3. How We Collect Information

We may collect personal information directly from you when you:

• Place an order.

• Create an account.

• Subscribe to our newsletter.

• Contact us.

• Participate in a promotion or giveaway.

• Complete a form on our website.

• Browse or otherwise interact with our website.

Some information may also be collected automatically through Shopify, cookies, analytics tools and other third-party technologies.

4. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders.

• Deliver your purchases.

• Process payments.

• Provide customer support.

• Respond to enquiries.

• Manage returns and exchanges.

• Operate, maintain and improve our website.

• Improve our products and customer experience.

• Detect, investigate and prevent fraud.

• Protect our customers, website and business.

• Send marketing communications where you have consented or where otherwise permitted by law.

• Comply with our legal and regulatory obligations.

5. Marketing Communications

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you information about:

• New collections.

• Product launches.

• Promotions and offers.

• Ruff Studios news and updates.

We will only send marketing communications where we have your consent or are otherwise permitted to do so by law.

You can unsubscribe at any time by selecting the Unsubscribe link in our emails or by contacting us at hello@ruffstudios.com.au.

We will action unsubscribe requests within five working days.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates or responses to enquiries.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies and similar technologies may be used to:

• Remember your preferences.

• Keep items in your shopping cart.

• Maintain website functionality.

• Improve website performance.

• Analyse website traffic and usage.

• Measure the effectiveness of our marketing.

• Deliver relevant advertising.

Most web browsers allow you to manage or disable cookies through their browser settings. However, disabling certain cookies may affect the functionality or performance of our website.

7. Third-Party Services

We work with trusted third-party service providers to operate our website and conduct our business.

These providers may include:

• Shopify.

• Payment processors.

• Shipping and fulfilment providers.

• Marketing and advertising platforms.

• Analytics providers.

• Customer-support software providers.

• Information technology and website-hosting providers.

These service providers may receive personal information only to the extent reasonably necessary for them to provide their services to us.

Third-party providers may handle your personal information in accordance with their own privacy policies and applicable laws.

8. Payment Information

Payments made through our website are securely processed by third-party payment providers.

Ruff Studios does not directly store complete payment-card details.

We may receive limited transaction information, such as your selected payment method, billing details and the final digits of your payment card, where required to process orders, prevent fraud or provide customer support.

Payment providers may collect and process your payment information in accordance with their own terms and privacy policies.

9. International Data Transfers

Some of our service providers may store or process personal information outside Australia, including in Canada, Singapore and other countries where Shopify or our service providers operate.

The specific locations may vary depending on the providers and services we use.

Where required by applicable law, we take reasonable steps to ensure that overseas recipients handle personal information securely and consistently with applicable Australian privacy requirements.

10. Data Security

We take reasonable administrative, technical and physical measures to protect your personal information from:

• Misuse.

• Interference.

• Loss.

• Unauthorised access.

• Unauthorised modification.

• Unauthorised disclosure.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted or stored electronically.

11. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us at hello@ruffstudios.com.au.

We will respond within a reasonable timeframe and in accordance with applicable Australian privacy laws.

In some circumstances, we may be permitted to refuse an access or correction request. If this occurs, we will provide an explanation where required by law.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy.

• Complete transactions and maintain appropriate business records.

• Resolve disputes.

• Prevent fraud.

• Comply with our legal, tax and regulatory obligations.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless we are legally required to retain it.

13. Your Privacy Rights and Complaints

Depending on your location and the laws that apply, you may have the right to:

• Request access to your personal information.

• Request the correction of inaccurate information.

• Withdraw your consent to receive marketing communications.

• Request the deletion of certain personal information where permitted by law.

• Lodge a complaint regarding the handling of your personal information.

If you believe that we have breached your privacy or have not handled your personal information appropriately, please contact us at hello@ruffstudios.com.au.

Please include sufficient details about your concern so that we can investigate it. We will acknowledge and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner through its website at www.oaic.gov.au.

14. Children’s Privacy

Our website is not intended for individuals under 16 years of age.

We do not knowingly collect personal information directly from children under 16 without the involvement or consent of a parent or legal guardian where required.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review and appropriately address the matter.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business practices.

• Our website or technology.

• The third-party services we use.

• Applicable legal or regulatory requirements.

The latest version will be published on our website with its updated effective date.

Any changes will take effect when the updated Privacy Policy is published, unless otherwise stated.

16. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:

Ruff Studios
Legal Entity: Mario Maria Pty Ltd
Trading As: Ruff Studios
ABN: 23 686 509 311
Email: hello@ruffstudios.com.au
Website: www.ruffstudios.com.au