We accept change-of-mind returns requested within 14 days of your order being delivered.

Approved returns will be refunded to your original payment method. Original shipping charges are non-refundable for change-of-mind returns.

Items marked Sale, cannot be returned or exchanged for change-of-mind reasons unless otherwise stated.

Change-of-mind returns must:

• Be unworn, unused and unwashed.
• Be in their original condition.
• Have all original tags attached.
• Be returned in their original packaging where possible.
• Be free from marks, damage or alterations.
• Be free from fragrance, smoke, deodorant, body odour or other odours.

Items that do not meet these conditions may be refused and returned to the sender.

These conditions do not limit your rights regarding faulty, damaged or incorrectly supplied items.

To request a return, email hello@ruffstudios.com.au with:

• Your order number.
• Your full name.
• The item or items you wish to return.
• The reason for your return.

Once approved, we will provide instructions explaining how and where to send your return.

Returns sent without prior approval may not be accepted. Approved returns must be lodged with the shipping provider within five days of receiving approval.

Customers are responsible for return shipping costs for change-of-mind returns and exchanges.

We strongly recommend using a tracked shipping service and retaining your lodgement receipt. Ruff Studios cannot accept responsibility for change-of-mind returns lost before reaching us.

Original shipping charges are non-refundable for change-of-mind returns.

Ruff Studios will cover reasonable return shipping costs for faulty, damaged or incorrectly supplied items where required by law.

Size exchanges may be requested within 14 days of your order being delivered.

Exchanges are subject to stock availability and the item meeting our return conditions. Exchange stock cannot be reserved or guaranteed until your return has been received, inspected and approved.

If your requested size is unavailable, you may choose to receive store credit or a refund.

Customers are responsible for return shipping costs for exchanges unless the item is faulty, damaged or incorrectly supplied.

If you receive an item different from what you ordered, please contact hello@ruffstudios.com.au as soon as possible.

Please include:

• Your order number.
• Your full name.
• A description of the incorrect item.
• Clear photographs of the item received.

We will assess the issue and provide return instructions and an appropriate remedy.

If your item arrives faulty or damaged, please contact hello@ruffstudios.com.au as soon as possible. Where possible, please contact us within seven days of delivery so we can investigate promptly.

Please include:

• Your order number.
• Your full name.
• A description of the issue.
• Clear photographs showing the item and fault or damage.

We will assess your claim and provide an appropriate remedy in accordance with Australian Consumer Law. For a major failure, you may choose a refund or replacement. For a minor failure, Ruff Studios may choose to repair or replace the item or provide a refund.

Once your return has been received, it will be inspected to confirm that it meets our return conditions.

Please allow up to five business days for an approved refund to be processed. Refunds will be issued to your original payment method.

Your bank or financial institution may require additional time for the funds to appear in your account.